QA Mentorworks

Quality isn't a department.
It's a culture.
And cultures can be built.

Most QA improvements depend entirely on who's driving them. When that person moves on, the improvement dies. I help organizations build quality cultures and QA communities with roots deep enough to survive personnel changes, reorganizations, and the next "transformation initiative."

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Mikko Paloheimo - QA Expert and Community Builder

The problem nobody talks about at conferences

Here's what I've observed across dozens of organizations and eighteen years in this industry:

We've gotten remarkably good at the technical parts of QA. Test automation frameworks. CI/CD integration. Shift-left testing. API testing tools. The machinery of quality has never been better.

And yet. Knowledge still walks out the door every time someone leaves.

Teams three floors apart solve the same problems in isolation. Junior testers stall at "competent" because there's no visible path to "excellent." QA leads get promoted and immediately feel imposter syndrome because nobody taught them how to lead.

The machinery works. The humans operating it? They're often struggling alone. That's the gap I work in. Not tools. Not frameworks. The human infrastructure of quality.

Three ways I typically help

"We have 40 QA professionals and they barely know each other exists"

QA Community & Culture

Design, launch, and sustain internal QA communities that actually work. Not another dead Slack channel. A living network where knowledge flows.

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"Our junior testers have no clear path to senior"

Internal QA Academy

Build the learning infrastructure that turns hiring into career development. Structured paths. Internal courses. Knowledge that compounds.

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"I'm the only QA person who seems to care about this stuff"

QA Mentoring & Coaching

Guidance shaped by eighteen years of making the same mistakes you're about to make—and eventually figuring out what works.

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Mikko Paloheimo

Background

Currently Expert QA Lead and Chapter Lead at OP Financial Group, Finland's largest financial services company, serving six million customers. Previously built and ran the QA track of OP Software Academy. Active speaker at Swiss Testing Day and TestCon Europe. Nominated "Vuoden Testaaja" (Tester of the Year) by Sytyke ry.

Eighteen years in testing. Still learning. Still fascinated.